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Service Chat Spaces for Microsoft Dynamics CRM

by Moxie Software

Service Chat Spaces for Microsoft Dynamics CRM delivers instant help with live chat at your customer’s point of need. This popular tool helps reduce your costs from other more expensive channels and allows organizations to provide excellent customer support.

Service Chat Spaces helps manage and monitor agent chats to ensure quality and help better train agents. By integrating this functionality with Microsoft Dynamics CRM, your organization can:

• Enable personalized chat conversations with access to Dynamics contacts and cases
• Provide agents with rich customer history and full context of all interactions
• Create new cases right from the agent desktop and append chat transcripts to new and existing cases
• Ensure that Dynamics is your single source of truth for all customer information and interactions by updating Dynamics CRM from within the agent desktop

Service Chat Spaces for Microsoft Dynamics CRM has not been reviewed by any customers.

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Version

9.1

Release Date

10/1/2012